Total Quality Management Aspects
To address customer complaints, the head of Acme Tools and Plumbing implemented company-wide customer service training. The goals were to improve internal processes and transform the corporate culture to focus on customer service. Which aspect of Total Quality Management (TQM) does this initiative represent?
A
Restructuring
B
Reformatting
C
Downsizing
D
Reengineering
E
Reorganization
Question Leaderboard
Not enough data yet to show leaderboard.