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Analyzing Team Resistance To Change

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Brian observes that his sales managers form a highly cohesive group but exhibit arrogance regarding their accomplishments. He also notes that they share specific norms and customs that reinforce this attitude, making the team highly resistant to change. Which of the following should Brian use to analyze the reasons behind this resistance and help implement change?
AConsult with human resources
BConduct a campaign for change
CReview performance appraisals
DConduct a force field analysis
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