Managing Supplier Communication Errors
A purchasing manager for an automobile manufacturer mistakenly informed a supplier that a tire order was needed by August 10, rather than the actual required date of July 31. Which of the following is the most appropriate course of action for the CEO to resolve this dilemma?
A
Communicate the error to the company's shareholders immediately.
B
Inform the vendor that the tires must be delivered by July 31 or the company will switch to an alternative supplier.
C
Halt production until August 10 and absorb the resulting loss of revenue.
D
Transparently inform the vendor of the employee's error and request an expedited delivery of the order.
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