Definition Of Customer Satisfaction
Which of the following best describes customer satisfaction?
A
A state in which customers perceive they are receiving high value.
B
A situation in which a customer purchases an item but is dissatisfied with the transaction.
C
An instance in which a customer resells an item online for less than the original purchase price.
D
The end result of an effective marketing orientation, occurring when a good or service meets a customer's needs and expectations.
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